Shipping, Delivery, and Pickup Policy

KHAM SPACE ships eligible physical products from Jeddah, Saudi Arabia. This policy applies only to physical products. Workshops, events, visits, registrations, and space rentals do not require shipping.

Order Processing

Physical orders are normally prepared and dispatched within 1–4 business days after payment is confirmed.

Business days do not include Fridays, Saturdays, Saudi public holidays, or other days when our fulfillment location is closed.

Handmade, limited-edition, customized, or made-to-order products may require additional preparation time. If a different processing period applies, it will be stated on the product page or communicated to you.

Processing time is separate from the carrier’s delivery, Transit time 3-7 days

Shipping Within Saudi Arabia

Standard shipping within Saudi Arabia is currently available for SAR 68. Up to 3 kilograms. Extra charges may apply depending on weight exceeding 3 kg.  

Delivery time begins after the order has been prepared and handed to the shipping carrier. Carrier delivery times can vary depending on the destination, service availability, weather, holidays, and other circumstances outside our control.

The shipping method and final charge shown at checkout apply to your order.

International Shipping

International standard shipping is currently unavailable, contact us for quote. 

International delivery times vary by country and may be affected by customs clearance, local carrier operations, public holidays, or import restrictions.

Customers are responsible for any customs duties, import taxes, clearance charges, or other fees imposed by the destination country unless the checkout expressly states that these charges are included.

Customers are also responsible for confirming that ordered products can legally be imported into their destination country.

The final shipping availability and charge shown at checkout apply to the order may differ.

In-Store Pickup

Free in-store pickup is available for eligible products when the option appears at checkout.

Pickup orders are generally prepared within 1–3 days. Please wait until you receive confirmation that your order is ready before visiting.

Pickup is available from:

KHAM SPACE
6474 Saeed Ibn Zagr, Mishrifah
Building No. 82, First Floor
Jeddah 23331, Saudi Arabia

Please bring your order confirmation and, if requested, identification matching the name on the order.

Orders that do not display an in-store pickup option at checkout are not currently eligible for pickup.

Workshops, Events, Visits, and Space Rentals

Workshop registrations, event bookings, scheduled visits, deposits, and space rentals are services and are not shipped.

Booking details, dates, access instructions, and confirmation information are provided electronically or displayed on the relevant service page.

Customers should not enter a delivery address solely for a service booking unless checkout requires it.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and contact information.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Additional shipping charges caused by an incorrect or incomplete address, refused delivery, or an uncollected shipment may be charged to the customer where permitted by law.

Tracking and Delivery

Where tracking is available, the tracking information will be sent after the order has been dispatched.

A shipment may be marked as delivered according to the carrier’s records. If you cannot locate a delivered shipment, please first check with household members, building reception, neighbours, and the carrier, then contact us for assistance.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged or defective, or if you receive the wrong item, contact us within 48 hours of delivery at sales@khamspace.com.

Include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label

Please retain the product and all original packaging while we review the claim.

Approved claims will be handled according to our Return, Refund, and Cancellation Policy. KHAM SPACE will cover any required return shipping for a confirmed damaged, defective, or incorrect product.

Delays and Uncontrollable Events

KHAM SPACE is not responsible for carrier, customs, weather, transportation, or other delays outside our reasonable control. However, we will provide reasonable assistance when shipment information is available.

If we become aware of a significant delay before dispatch, we will contact you when reasonably possible.

Contact Us

For shipping, delivery, or pickup questions, contact:

KHAM SPACE
Email: sales@khamspace.com
Website: khamspace.com

Nothing in this policy limits any rights available under applicable consumer protection laws.